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Symptom

Your computer shows a strange behavior. Programs crash often, the display seems distorted, the web browser or Windows explorer cannot be used as usual. As you use an antivirus-software you are convinced that the strange behavior cannot be caused by a virus.

Cause

Antivirus-software does not detect all viruses. Many of them are towed into the machine inside unsuspicious software and pass the antivirus-checks unnoticeably.

Solution

Use an alternative antivirus-software and remove the virus in Windows safe mode. Bitpalace recommends "Hitman Pro" by Surfright as a second opinion malware scanner. Hitman Pro is a cloud antivirus solution that combines the detection performance of many products. For that reason Hitman Pro is very successful. The antivirus test lasts shorter than with most other programs. Bitpalace is neither involved in Hitman Pro, nor do we receive commissions. Our recommendation is based on a great technical performance and the high accuracy of Hitman Pro.

An antivirus test in the normal Windows operating mode is not helpful, because many viruses can easily hide in RAM. To start the antivirus-check, first restart your Windows computer in "safe mode with network drivers". The network connection is required, because part of the antivirus-detection of Hitman Pro is done online in a cloud.

You will not need to purchase a Hitman Pro licence for your test. The program can analyze your PC and show detailed results without payment. If malicious software was found, Hitman Pro displays that unequivocally and changes its color to red. Simply remove the viruses by clicking the buttons that are offered by the program.

Afterwards you can restart your computer as usual.

Overview of frequently asked questions